Frequently Asked Questions

You send your clothes to us using your chosen delivery method. Once they arrive, we photograph each item, upload it to your personal digital wardrobe, and store everything safely in our facility. You can request any item back at any time.

You can send your items using your preferred courier, or request one of our branded pop-up boxes. After checkout, you’ll receive simple packaging and shipping instructions.

very item goes through a quick check-in process:

Condition check

Photographing

Categorising & uploading to your digital wardrobe

Safe placement in our storage facility

You’ll be notified as soon as everything is uploaded.

Just open your digital wardrobe, choose the item(s) you want, and tap “Return to Me.” We steam-clean everything before sending it back so it’s fresh, smooth, and ready to wear.

Returns usually arrive within 1–3 working days depending on your location.

Yes — 100% private. Only you can see your digital wardrobe. We do not share your images, data, or item details.

our garments are kept in a clean, temperature-controlled facility with:

24/7 CCTV

Secure access

Professional hanging and boxing systems

Full garment protection

Almost anything: dresses, designer pieces, coats, seasonal items, occasion wear, bags, accessories, and more.

We steam-clean every garment before returning it. If full dry-cleaning is available, you can add a line like: “Dry cleaning is available on request for an additional fee.”

To protect customer privacy and safety, visits are usually by appointment only.

We handle every item with care. In the rare event of damage, we follow a clear claims process and work with you to resolve it quickly.

Yes — you can cancel at any time. You just need to request all your items back before closing your account.

You can upgrade your plan instantly in your account.

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