My Digital Wardrobe: Terms and Conditions

Welcome to my digital wardrobe. By using our services, you agree to the following Terms & Conditions. Please read them carefully before creating an account or sending your items to us.

  1. About Our Service

My digital wardrobe provides secure garment storage, digital wardrobe creation, and on-demand return services. By using our service, you confirm that you understand the process of sending, storing, and requesting garments back.

  1. Eligibility

To use our service, you must:

Be at least 18 years old

Provide accurate account information

Agree to these Terms & Conditions

  1. Sending Your Items

By sending items to us, you confirm that:

You are the legal owner of the garments OR have permission to store them

All items are authentic and free from illegal substances

Items are in suitable condition for storage

We reserve the right to refuse items if they are unsafe, heavily soiled, infested, or unsuitable for storage.

  1. Digital Wardrobe Creation

Each garment will be photographed and uploaded to your digital wardrobe. By using the service, you give us permission to photograph your items for the purpose of creating your digital wardrobe. These images remain private and will never be shared publicly without your consent.

  1. Storage Conditions

Your items are stored in a secure, monitored, temperature-controlled facility. We take reasonable care to protect your garments; however, we cannot guarantee prevention of natural ageing, fading, or manufacturer defects.

  1. Membership & Billing

Membership is billed on a recurring subscription basis (monthly or yearly). By subscribing, you authorise recurring payments until you cancel.

Billing Terms:

All fees are listed in GBP unless otherwise stated

Billing begins when we receive your first items

Failed payments may result in paused access or return of items

  1. Requesting Items Back

You may request items to be returned at any time. Return delivery times may vary based on location and courier availability. Steaming/freshening is included unless otherwise stated.

Return shipping fees may apply depending on your plan.

  1. Cancellations & Termination

You may cancel your membership at any time.

To close your account:

You must request all items back

All outstanding fees must be paid

If you do not collect or arrange delivery of your items after cancellation, additional storage fees may apply.

  1. Loss or Damage

We take care with every item sent to us. In the unlikely event of loss or damage, our liability is limited to a reasonable compensation amount based on:

The item’s condition

Proof of purchase or estimated value

Depreciation

We are not responsible for:

Minor wear or ageing during storage

Pre-existing damage

Manufacturing defects

Courier delays or losses outside our control

  1. Prohibited Items

We do not accept:

Items containing hazardous materials

Items with mould, infestation, or heavy contamination

Counterfeit goods

Illegal items

Such items may be returned at your expense or disposed of safely.

  1. Your Account Responsibilities

You agree to:

Keep your login details secure

Use the service lawfully

Ensure your contact and payment information is kept up to date

We may suspend accounts that violate these terms.

  1. Privacy & Data Protection

We are committed to protecting your privacy. All personal data and garment images are securely stored and used only to operate your digital wardrobe.

We do not sell or share your data with third parties for marketing.

Please see our Privacy Policy for full details.

  1. Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date. Continued use of the service constitutes acceptance of the updated terms.

  1. Contact Us

If you have questions about these Terms & Conditions, please contact us at: support@mydigitalwardrobe.co.uk