Terms & Conditions

My Digital Wardrobe
Last updated: 21 September 2026

These Terms & Conditions (“Terms”) govern your use of the garment storage and digital wardrobe services provided by My Digital Wardrobe Ltd (“we”, “us, “our”). By creating an account, sending us items, or using our service, you agree to these Terms.

1. About us and the service

1.1 We are My Digital Wardrobe Ltd, company number 16526192. Contact: hello@mydigitalwardrobe.co.uk. Website: www.mydigitalwardrobe.co.uk.

1.2 We provide a paid membership service under which you may send us garments, shoes, and accessories for secure storage. We photograph and catalogue eligible items into your private digital wardrobe and, on request, prepare and return items to you.

1.3 Our public consumer offer is pay-per-item only: you pay from £2 per garment (or eligible item) per month for each item held in your digital wardrobe. We do not offer Standard, Premium, or International package plans on the public consumer site.

2. Eligibility

2.1 You must be aged 18 or over and capable of entering a binding contract under the laws of England and Wales.

2.2 You must provide accurate account and contact details and keep them up to date.

3. Account

3.1 You are responsible for maintaining the confidentiality of your login credentials and for activity under your account.

3.2 Notify us promptly at hello@mydigitalwardrobe.co.uk if you suspect unauthorised access.

3.3 We may suspend or restrict an account where reasonably necessary to protect the service, other customers, or our facility (for example unpaid fees, suspected fraud, or prohibited items).

4. Sending items

4.1 You may send eligible garments, shoes, and accessories to us in accordance with our packing and booking instructions.

4.2 Ownership. You retain ownership of your items at all times. Sending items to us does not transfer title.

4.3 Your warranties. You warrant that:

• you own the items or are authorised to store them with us;
• items are not prohibited (see clause 5);
• information you provide about items is accurate so far as you know.

4.4 Right to refuse. We may refuse, return, or decline to store any item that is unsuitable, unsafe, prohibited, excessively soiled, or outside the scope of our service. Where we refuse an item after receipt, we will contact you to arrange return; reasonable return shipping may apply unless the refusal was due to our error.

5. Prohibited items

5.1 You must not send us any of the following (non-exhaustive):

• illegal items, controlled drugs, or weapons;
• hazardous, flammable, or corrosive materials;
• perishable goods or anything likely to attract pests or create a hygiene risk;
• cash, jewellery of exceptional value, or other high-risk valuables unless we have agreed high-value arrangements with you in writing in advance;
• items that are wet, heavily soiled, or in a condition that may damage other customers’ goods or our facility.

5.2 If prohibited or unsuitable items are discovered, we may remove them from storage, notify you, and arrange return or lawful disposal where return is not reasonably possible. You remain responsible for any loss, damage, or cost reasonably caused by such items.

6. Digital wardrobe photographs

6.1 We photograph items for the purpose of creating your private digital catalogue so you can browse and request returns.

6.2 Photographs and catalogue entries are private to your account and are used only to operate the service (and as otherwise described in our Privacy Policy). We do not sell your wardrobe images for advertising without your consent.

6.3 Photographs are representative records for inventory management. Minor differences in colour, lighting, or crop may occur and do not of themselves amount to a defect in the service.

7. Storage conditions

7.1 We store items in secure, climate-controlled conditions appropriate for clothing storage, using reasonable care and skill.

7.2 Natural ageing. Textiles and materials may age naturally over time (for example colour change, fibre relaxation, or other gradual deterioration inherent to the item). We are not responsible for natural ageing or for pre-existing wear, manufacturer defects, or damage present when items were received, provided we have handled the items with reasonable care.

7.3 You should tell us about known vulnerabilities (for example delicate fabrics or existing damage) when sending items.

8. Membership and billing

8.1 Model. Membership is charged on a pay-per-item basis: from £2 per garment (or eligible item) per month for each item currently held in your digital wardrobe. Prices may vary by item type once published in your account; the public headline remains “From £2.

8.2 Monthly only. Billing is monthly. We do not offer a yearly consumer subscription plan on the public site.

8.3 When billing starts. Monthly charges begin when we have received your first items into storage (not merely when you create an account), unless we state otherwise in writing.

8.4 What the monthly charge covers. While an item remains in your wardrobe, the monthly charge covers secure storage, cataloguing/photography as applicable, and the ability to request that item back. Return shipping, rush options, and international delivery are charged separately when used.

8.5 Failed payments. If a payment fails, we may retry the charge, notify you, and suspend new requests or returns until the account is brought up to date. Persistent non-payment may lead to account suspension and, after reasonable notice, arrangements for return of items subject to outstanding fees.

8.6 Price changes. We may change prices on reasonable notice. Changes will not retrospectively alter charges already billed for a completed billing period without your agreement, except where required by law.

9. Requests and returns

9.1 You may request return of one or more items through your account or by contacting us.

9.2 Preparation. Where suitable, we will steam and freshen items before return so they are ready to wear. This is not a dry-cleaning service and does not include stain removal, repairs, or specialist garment care unless separately agreed.

9.3 Timing. We aim for a 48-hour turnaround as a marketing target from confirmed request to dispatch where operationally feasible. Actual delivery times may vary by your location, courier capacity, request volume, and the time of day the request is made. The 48-hour target is not a guaranteed contractual SLA unless we confirm a specific commitment to you in writing.

9.4 Return shipping. Return shipping may be charged where applicable. Any such charge will be shown or confirmed before you complete the request where practicable.

9.5 We will use reasonable efforts to pack items securely for return.

10. Couriers and liability for transit

10.1 Customer-arranged inbound courier. If you book and pay for the courier that delivers items to us, that journey is under your contract with the courier. We are not responsible for loss or damage occurring during that inbound transit, except to the extent caused by our negligence after we have taken possession.

10.2 DW-arranged return courier. Where we arrange and book the return courier, we are responsible for selecting a suitable courier and for loss or damage occurring during that return transit to the extent attributable to our failure to use reasonable care, subject to clause 12. Delays caused by the courier, weather, traffic, industrial action, or other events outside our reasonable control are not within our control; we will take reasonable steps to assist with tracking and redelivery where we booked the courier.

10.3 Risk in the items passes back to you when they are delivered to the address you specified (or collected by you, if applicable), or when delivery is first attempted if you fail to take delivery without reasonable cause.

11. Cancellation

11.1 You may cancel your membership at any time by contacting hello@mydigitalwardrobe.co.uk and requesting return of all remaining items.

11.2 On cancellation you must:

• pay any outstanding fees (including storage up to the effective cancellation point and any applicable return shipping); and
• provide a valid return address and cooperate with return arrangements.

11.3 Storage after cancel. Items remaining with us after you give notice of cancellation will continue to incur storage charges until they are dispatched back to you or otherwise collected, unless we agree otherwise in writing.

11.4 We will use reasonable efforts to return all remaining items promptly once outstanding sums are settled and return details are confirmed.

11.5 Nothing in this clause affects any rights you may have under consumer law that cannot be excluded.

12. Loss and damage

12.1 We handle items with care. If an item is lost or damaged while in our possession (or during a DW-arranged return transit, as applicable) due to our failure to use reasonable care and skill, we will consider a claim under this clause.

12.2 Claims process. You must notify us promptly at hello@mydigitalwardrobe.co.uk with:

• a description of the item and the issue;
• supporting evidence (for example photographs, proof of purchase or valuation where available); and
• any other information we reasonably request.

12.3 Compensation. Where we are liable, compensation will be limited to reasonable compensation based on the item’s condition when received by us, proof of value, and fair depreciation. We do not guarantee replacement of identical items.

12.4 High-value items. Customers should insure high-value items under their own contents or specialist policy, or contact us before sending to discuss declared high-value arrangements if available. If no separate high-value cover is agreed in writing, claims remain within the reasonable compensation framework in clause 12.3.

12.5 We are not liable for:

• pre-existing damage or defects;
• natural ageing (clause 7.2);
• damage arising from inherent qualities of the item or manufacturer faults;
• loss or damage during customer-arranged inbound transit (clause 10.1);
• delays or failures outside our reasonable control where we did not contract the courier (or where courier delay is beyond what we can reasonably prevent).

12.6 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under English law (including applicable consumer rights).

12.7 Subject to clause 12.6, we are not liable for indirect or consequential loss (such as loss of profit, opportunity, or sentimental value beyond the reasonable compensation framework), except to the extent such exclusion would be unfair or unlawful under applicable consumer law.

13. Privacy

13.1 We process personal data as described in our Privacy Policy, available on our website. By using the service you acknowledge that policy.

14. Changes to these Terms

14.1 We may update these Terms from time to time. The “Last updated” date will change when we do. Material changes will be notified via our website or by email to account holders where appropriate.

14.2 If you continue to use the service after updated Terms take effect, the updated Terms will apply to your ongoing use, except where consumer law requires us to obtain fresh agreement for a particular change.

15. Governing law and disputes

15.1 These Terms are governed by the laws of England and Wales.

15.2 The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may also bring proceedings in your local courts where the law allows.

16. Contact

Questions about these Terms or the service:
Email: hello@mydigitalwardrobe.co.uk
Website: www.mydigitalwardrobe.co.uk
Instagram: @mydigitalwardrobeuk